Leaders is a forum that brings together innovators and senior voices to share their leadership experiences and perspectives on today’s most pressing topics.

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Brandon Nuttall, Chief Digital & AI Officer, Xceedance
Gavin Lillywhite, SVP Operating Leader UKI & Europe, Xceedance

Partner Insights from
Leadership & the Workplace
Attracting and retaining tomorrow's insurance leaders

With 400,000 insurance professionals expected to retire in the next few years, attracting the next generation is vital. Laurissa Berk, director of global and experiential education at the UConn School of Business, shares how their institution is preparing students for insurance and STEM careers.

Remaining agile in the age of AI

Katie Kahl, chief product officer at iPipeline, looks at how AI is shaping the future of the insurance industry, its impact on customer demands and the automation of various processes. Social Media Pitch: Join iPipeline's Katie Kahl for a discussion on how AI is shaping the future of the insurance industry, its impact on constantly changing customer expectations, how it's changing the world of insurance.

Citi's Tasnim Ghiawadwala on the importance of a client-centric approach

Citi's global commercial bank head talks about why understanding your clients is critical for bankers.

November 8
The value of mentoring in insurtech

How does mentorship yield dividends for leading a major carrier's technology efforts?

How to recruit Gen Z: Advice from Carrie Martinelli at Selective Insurance

The talent shortage in the insurance industry is real. But Martinelli says recruiting and retaining young workers is not impossible.

Why investing in women matters

Ellevest CEO and co-founder Sallie Krawcheck joins Chana Schoenberger, editor-in-chief of American Banker, to discuss how the investing world is changing and how women in banking and finance can succeed.

How to get better at advancing women

Nikkee Rhody, chief of strategy at Central Payments, and Shannon Huether, vice president of project management and implementations, explain how the company tailored every aspect of its hiring practice to make sure it reaches the talented women that other fintechs overlook.

Recruiting – and retaining – women executives

Banks, fintechs, and financial institutions may have stepped up their diversity and inclusion efforts, but these industries still have a retention problem. What are the issues at play and what can be done to keep executive women in the C-Suite?

June 15
Winning the insurance talent war V2

Insurers are feeling the pinch of increased staff turnover at a time when they are building to transform.

Building trust in financial services from less than zero

There is a gaping hole in the financial system in North Minneapolis, where people are preyed upon by payday lenders and fringe bankers, according to Debra Hurston, executive director of the Association for Black Economic Power. Hurston is creating a credit union for this community to help break residents out of a cycle of exploitation and debt. But the issue is far bigger than one city, and the opportunity is one that any bank or credit union can seize.

Emerging Technology
How smart home technologies are mitigating risks

IoT technology is changing the face of home-based risks, allowing carriers to be proactive instead of just reactive.

From underwriting to customer education: Technology's impact on life insurance

Equisoft's Brian Carey shares the impact of technology on underwriting and the customer experience in the life insurance space.

How technology is changing the claims experience

Digital Insurance recently surveyed insurers, brokers and adjusters about the technology they're using in the claims space, and we'll share those insights.

Technology's impact on identifying weather and climate change risks

Technology is helping carriers to better manage their risk portfolios when it comes to underwriting and managing weather-related property risks.

Automating the insurance process: Understanding usage-based insurance and beyond

As insurers automate more aspects of the insurance experience, it expands how services are provided and priced for policyholders.

NYC's Chief Technology Officer Shares How Artificial Intelligence is Modernizing America's Largest City

The artificial intelligence revolution has arrived. NYC's CTO, Matthew Fraser, tells American Banker's Executive Editor of Technology, Penny Crosman, how new technology is shaping policy in America's largest city.

Insurance companies weigh in on tech priorities

The quest for a better customer experience is still a top priority for insurance companies' technology upgrade efforts.

What will the next wave of insurtech look like?

Insurtech is at an inflection point. What will the next wave of companies take on?

Insurtech and fintech outlook post-SVB

The collapse of Silicon Valley Bank ratcheted up the financial pressure on startup companies that was already building. How can new entrants adapt?

Examining 2023 insurance digital priorities

A conversation about where insurers are looking to prioritize transformation this year

Insurance digital tactics for changing climate risks

Extreme weather events are diversifying. How insurers can use digital to prepare policyholders.

Fireside chat with Betterment's new CEO, Sarah Levy

Join the newly appointed executive for a look at the changes happening at the online financial services company and broader fintech industry.

July 23
Disruption & Innovation
How is technology changing the role of risk managers?

An in-depth look at how risk managers are using technology to assist in managing property, auto and other types of risks in their portfolios.

Technology's impact on auto insurance

Kyle Krumlauf, director of industry analytics for CCC Intelligent Solutions examines the impact of technology in the personal and commercial auto spaces.

What will 2025 look like for the insurance industry?

Brian O'Connell, an analyst at insuranceQuotes.com, joins us for an in-depth look at what's ahead for insurers, consumers and brokers in the property & casualty market. in 2025. Social Media Pitch: For consumers and insurers alike, 2025 is shaping up to be just an interesting as 2024. Brian O'Connell, an analyst at insuranceQuotes.com, joins us for an in-depth look at what's ahead for insurers, consumers and brokers in the property & casualty market.

Exploring the world of new and emerging cyber risks

Cyber risks are constantly evolving and so must the coverage carriers offer. Towerwall CEO Michelle Drolet discusses everything from personal cyber risks and work-from-home issues to what businesses of all sizes should be monitoring.

How insurers use social media for more than just "likes"

Shane Riedman, president of anti-fraud analytics at Verisk, will help carriers identify what data can be found on social sites and how it can help make underwriting more accurate.

Taking control of your AI strategy

Many people are jumping on the AI bandwagon without asking the most basic questions. FICO Chief Analytics Officer Scott Zoldi, who holds a Ph.D. in theoretical and computational physics from Duke University, has been in the business long enough to see the warning signs.

Reimagining the workers' comp experience through technology v2

Jean Feldman and Aaron Deering of Sentry Insurance discuss how carriers are using technology in new ways to improve the workers' compensation experience for injured employees.

Changing Times: Today's new coverage options

Embedded, parametric and usage-based insurance are creating more options for customers, carriers and agents.

How to succeed in today's changing insurance environment

Skills professionals need to succeed in today's technology-focused environment.

Insurtech 2.0 and beyond Identifying the risks and uses for AI

As the use of internet of things (IoT) devices and artificial intelligence grow in popularity, their adoption is creating real risks for end users and insurers alike. As bad actors use it to perpetrate new kinds of fraud, carriers can also utilize it to identify these risks and fraudulent claims more quickly.

Let's take a drive: A look at the challenges and solutions for today's auto coverage

A discussion focusing on the factors affecting auto insurance pricing and a look at how autonomous and electric vehicles are changing the insurance space.

5 Areas to watch for digital transformation in 2024

Join Hemant Sarma from Chubb as he shares where the greatest opportunities are for digital transformation.

Policy, Politics & Regulation
Is the FOMC ready to pause?

The Federal Open Market Committee cut the fed funds target again in December but signaled fewer cuts in 2025. There was some dissent. The markets are watching to see if the Federal Reserve pauses its easing cycle in January. Brian Rehling, head of global fixed-income strategy at Wells Fargo Investment Institute, recaps and parses the previous day's FOMC meeting and Fed Chair Jerome Powell's press conference.